Frequently Asked Questions

What do I need to bring with me the day of my exam?

Bring your complete insurance information, including your insurance card, ID number, and group number. In addition, for workers' compensation claims and automobile injuries, bring your claim number, the date of injury and the name and address of your attorney.

Bring the written order and any other paperwork your physician may have given you.

Bring any prior imaging studies that would help us perform and interpret your exam. If you are unable to obtain these in advance, we will have you sign an authorization form at the time of your exam, and obtain the prior studies for you.

Do I need preauthorization from my health insurance plan?

Some plans do require preauthorization. Check with yours to see if this is necessary. Your insurance company can also answer any questions you may have about what is covered and what is not.

Does Metro Imaging file secondary claims as well as primary ones?

Yes, we will file secondary claims for you.

I have medical insurance. How much will my exam cost?

Metro Imaging, the leader in Healthcare Transparency, now lets you find out your exam cost online.

I don't have medical insurance. How much will my exam cost?

If you do not have medical insurance, if you pay in full at the time of your exam, you will receive a 40% discount on most exams and a 20% discount on x-rays. See your exam cost.

Can I make my own appointment with Metro Imaging?

Metro Imaging accepts self-referrals only for screening mammograms. All other procedures require a physician's order. If your physician has given you a written order for an exam, or faxed the order to our office, you can call us to schedule your exam. You must bring the written order with you at the time of your appointment.

Why do I need to arrive 15 minutes prior to my exam time?

It is necessary for you to arrive early in order to complete your paperwork and prepare for your exam.

What type of clothing should I wear for my exam?

Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a patient gown depending on your exam. Lockers will be provided for your clothing.

If told to fast, should I take my usual medications the day of my test?

Yes, take your medications as you normally do unless otherwise directed by your physician.

How long will it take for my physician to get the results of my exam?

Your results will be faxed and/or mailed to your physician within 24 hours of your exam. If requested by your physician, a verbal report will be called before you leave our office.

Will my physician receive a copy of my images?

Most physicians do not require images. Your exam is interpreted by a board-certified radiologist, and the results are sent to your physician. However, if your physician does wish to review your images, we will courier a CD to his/her office the next business day following your exam. On occasion, it may be necessary for you to take your images to your physician. Your physician can also view your exam online via our secure Physician Portal.

What if I have a question about my bill?

For questions about your bill, please call our billing office at 314-333-6750.

What if I still have questions after reviewing this web site?

There will be time for a registered technologist to answer your questions before your exam begins. We invite you to contact us with any immediate questions or concerns.

Our Patients Tell Our Story Best

I am going to contact my physician and tell him to start referring patients to Metro. Since many people now have high deductibles, the cost for my exam was 1/3 the cost of just the technical component at the hospital. And I was offered a 40% discount if I paid at the point of service. I also didn't have the issue of parking and waiting like I have experienced in the past with hospital based radiology departments.

- West County Patient

I could not have had a better experience today. I came in to your center extremely nervous, and your staff made me feel like family before I left. This was such a pleasant experience; I have already told a dozen of my co-workers to visit your location if they ever need your services.

- South County Patient

I only go to Metro Imaging, even when the doctor wants me to go to his or her radiology department. Onsite results plus VIP service are prime reasons why I always come to Metro imaging for my radiology tests.

- North County Patient

I had been having my mammograms at a hospital for 20 yrs & decided to go to your facility this time since you are doing 3D at no additional cost to the patient. I am so glad I chose Metro Imaging.

- St. Peters Patient

It was a great experience. I was there for a routine x-ray and didn't have an appointment. I was only there about 35 minutes, what a pleasant alternative to going to the hospital for an x-ray, not to mention the cost savings! I will always choose Metro Imaging over the hospital.

- Richmond Heights Patient

Metro does an EXCELLENT job. I will never return to the hospital-based system again. I recommend Metro to all of my friends.

- St. Peters Patient

I have been in medicine for over 20 years and I have never seen or used a better facility. Efficient, professional, courteous, lower cost – better than any hospital I have seen, and I have used all in the County area as a patient and physician. I have sent my patients to several facilities, outpatient and hospital, nothing better. So all in all, Metro is the best in town for certain.

- West County Patient

OnSite Results eliminates what could be days of uncertainty while waiting for a follow-up from a physician. I received my results within minutes of finishing the exam.

- Richmond Heights Patient

Metro Imaging provides professional diagnostic imaging services in a convenient, service-oriented setting. Metro Imaging has been the model for outpatient imaging in the greater St. Louis area since 1994. Our five locations feature state-of-the-art technology, a friendly and caring staff, easy parking and a warm, upscale environment. With our exclusive OnSite Results, the choice is yours and the results are now.