Frequently Asked Questions
What do I need to bring with me the day of my exam?
Bring your complete insurance information, including your insurance card, ID number, and group number. In addition, for workers' compensation claims and automobile injuries, bring your claim number, the date of injury and the name and address of your attorney.
Bring the written order and any other paperwork your physician may have given you.
Bring any prior imaging studies that would help us perform and interpret your exam. If you are unable to obtain these in advance, we will have you sign an authorization form at the time of your exam, and obtain the prior studies for you.
Do I need preauthorization from my health insurance plan?
Some plans do require preauthorization. Check with yours to see if this is necessary. Your insurance company can also answer any questions you may have about what is covered and what is not.
Does Metro Imaging file secondary claims as well as primary ones?
Yes, we will file secondary claims for you.
I have medical insurance. How much will my exam cost?
Metro Imaging, the leader in Healthcare Transparency, now lets you find out your exam cost online.
I don't have medical insurance. How much will my exam cost?
If you do not have medical insurance, if you pay in full at the time of your exam, you will receive a 40% discount on most exams and a 20% discount on x-rays. See your exam cost.
Can I make my own appointment with Metro Imaging?
Metro Imaging accepts self-referrals only for screening mammograms. All other procedures require a physician's order. If your physician has given you a written order for an exam, or faxed the order to our office, you can call us to schedule your exam. You must bring the written order with you at the time of your appointment.
Why do I need to arrive 15 minutes prior to my exam time?
It is necessary for you to arrive early in order to complete your paperwork and prepare for your exam.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a patient gown depending on your exam. Lockers will be provided for your clothing.
If told to fast, should I take my usual medications the day of my test?
Yes, take your medications as you normally do unless otherwise directed by your physician.
How long will it take for my physician to get the results of my exam?
Your results will be faxed and/or mailed to your physician within 24 hours of your exam. If requested by your physician, a verbal report will be called before you leave our office.
Will my physician receive a copy of my images?
Most physicians do not require images. Your exam is interpreted by a board-certified radiologist, and the results are sent to your physician. However, if your physician does wish to review your images, we will courier a CD to his/her office the next business day following your exam. On occasion, it may be necessary for you to take your images to your physician. Your physician can also view your exam online via our secure Physician Portal.
What if I have a question about my bill?
For questions about your bill, please call our billing office at 314-333-6750.
What if I still have questions after reviewing this web site?
There will be time for a registered technologist to answer your questions before your exam begins. We invite you to contact us with any immediate questions or concerns.